Return/Refund Policy

      Milon - (804) 484-9068

Healthy Fish is Happy Fish!

FOR ONLINE PURCHASE:

WE HAVE ARRIVE ALIVE GUARANTEE 100% RISK FREE FOR ONLINE PURCHASE. FOR ONLINE PURCHASE, IF YOUR FISH, PLANT, OR INVERTEBRATE DO NOT ARRIVE ALIVE THEN YOU MUST FOLLOW THE STEPS BELOW FOR A REFUND OR EXCHANGE:

1. PLEASE DON'T TAKE THE DECEASED ITEM/ITEMS OUT OF THE ORIGINAL PACKAGE.

2. TAKE CLEAR PICTURE OF THE ITEM/ITEMS WHILE IT/THEY IS/ARE STILL INSIDE THE ORIGINAL PACKAGE WITHIN 1 HOURS OF THE DELIVERY.

3. CUT THE DECEASED ITEM/ITEMS AND TAKE CLEAR PICTURE.

4. CALL/TEXT US @ 804-484-9068; OR EMAIL US @ CLICKNFISH@GMAIL.COM WITH YOUR ORDER NUMBER, DESCRIPTION, AND THE PICTURE(S) WITHIN 2 HOURS OF DELIVERY FOR A REFUND OR EXCHANGE ON THE DECEASED ITEM/ITEMS.

SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE FOR ONLINE PURCHASE. CLICK & FISH IS NOT RESPONSIBLE FOR SHIPPING AND HANDLING COSTS ON RETURNED ITEMS. THE CLICK & FISH RESERVES THE RIGHT TO LIMIT / DENY RETURNS/REFUND/EXCHANGE.